Humans at the heart of technological change

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Artificial intelligence and other innovations are disrupting society, companies and people’s lives. They have the potential to overturn business models and eliminate jobs. But technology can also create value, improve productivity and give us a more rewarding working life. This edition explores these topics and explains why human ingenuity and interaction will remain at the heart of successful companies and economies.

Achieving success in a time of upheaval

Rapid technological change and demographic shifts are transforming the business environment, society and individuals’ lives. To prosper in the future and seize the opportunities offered by innovation, governments, companies and workers will have to adapt a new mindset.

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Shape up for the future

The business environment is tougher than ever and recent history is littered with examples of companies that have failed to adapt. To succeed in an era of technological disruption, successful corporates must embrace change.

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Survival of the smartest

Just as human capabilities evolved when homo sapiens made the leap from hunter-gatherer lifestyles to farming, they will adapt to a new world in which technology looks after the mundane elements of work and frees us up to explore our real potential.

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Skills give humans the edge over automation

A new report by the ING Economics Department on the human resources agency sector in the Netherlands suggests that humans will continue to have the edge over machines in many areas for the foreseeable future.

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Salesforce: Back to the future

Salesforce’s cloud-based technology is helping companies deliver a truly personalised customer experience that drives loyal, meaningful and profitable relationships. Companies that are able to leverage the power of next generation technology are likely to be the winners in the coming years.

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An app that really empowers people

Ankommen, an app for new migrants to Germany, has taken an innovative approach to providing support and creating opportunities. It could provide some valuable lessons for corporates planning their app strategy.

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Wearables transforming healthcare

Wearable devices are set to transform the healthcare world in the near future by delivering connected care. By monitoring health 24 hours a day, seven days a week, new technology should dramatically improve patient outcomes and convenience and shrink costs.

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Time to rethink society

Machine learning and artificial intelligence will decimate the current jobs market, says Martin Ford, author of Rise of the Robots. But if we take the opportunity to fundamentally rethink society, it could eventually result in a kind of utopia.

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Our relationship with technology is evolving

Experts believe that our lives are set to change dramatically in the coming decades as we interact with technology in new ways.

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To be human is to adapt

The pace of innovation may be accelerating, but our ability to adapt to the latest technologies remains undeterred, according to guest columnist Steve Gullans, managing director of Excel Venture Management.

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An uncertain world

Today’s economic and financial environment is starkly different to the pre-2008 world. What do the world’s leading economists think are its main characteristics and how long will they endure?

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The new normal isn’t normal

Acceptance of low growth is complacent and risky, according to Mark Cliffe, chief economist at ING. Beneath the surface there is profound instability that must be addressed if consumers and companies are to regain confidence.

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How to cope with volatility

Economic uncertainty and increased market volatility are a fact of business life. But by building up buffers and hedging against risks, companies can weather turbulent conditions.

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How volatile are things really?

It has become a cliché to say that we live in turbulent times with great changes. But to what extent are things actually changing, what are the implications and how should we deal with them? These three thought-provoking books offer completely different perspectives on this…

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Dealing with dynamics: Jumbo

Family-run supermarket chain Jumbo managed to grow despite adverse market conditions during and after the financial crisis by means of bold acquisitions such as Super de Boer, C1000 and, more recently, LaPlace. A radical customer-oriented philosophy and space for entrepreneurship provide the basis for this success.

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A day in the life...Karin Tjeerdsma

The moment I get in, it’s straight to work. I work in Financial Markets in a team of 10 people that work with corporates.

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Sector volatility: Telecom, media and technology

Smartphones and tablets are almost ubiquitous and we consider Internet access a basic human right. Read how economic uncertainty and financial instability have affected the TMT sector.

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Sustainability breeds robust response to an uncertain world

We live in an increasingly volatile world, with a range of megatrends such as climate change, resource scarcity, migration and urbanisation acting individually and together to make the world a more unpredictable place for consumers, companies and investors.

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Sector volatility: Commodities

The post-crisis decline of commodity prices typifies the current economic uncertainty and financial instability. The reality is more complex.

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Sector volatility: Shipping

Over 90% of world trade is carried by sea and shipping capacity has expanded from offshoring to China’s massive expansion. Read how the global decline has hit China’s economy.

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Sector volatility: Energy

The health of the energy sector is closely linked to GDP growth. The low growth environment of the post-crisis period is no exception. Read about the sector’s structural changes.

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Sustainability needs will drive future disruptive innovations

Innovations that disrupt established businesses have been with us for centuries, but many future examples will be driven by the sustainability challenges the world faces.

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Piaggio: a swift ride to sustainability

Piaggio is one of Italy’s best known companies: great design is in its DNA. When the company decided to enter a new market – electric bicycles.

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Changing the world – one bottle at a time

Avantium’s ambition and commitment to innovation have enabled it to produce a sustainable plastic that could revolutionise food and drink packaging and benefit the environment.

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The circular economy: a virtual roundtable

Resources are finite; the circular economy is the way forward. But is being a good business actually good business? We asked eleven industry leaders for their top steps to progress.

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New challenges require new skills

Making the economy and the companies within it more sustainable requires specific skills, that must be both taught at school and learnt on the job. It also requires a change of mindset.

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Feeding tomorrow’s cities

Better farming techniques, greater mechanisation, improved storage and logistics and changing consumption patterns are necessary if the world is to feed its growing urban population.

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How business can do more with less

Resources are finite; the circular economy is the way forward. But is being a good business actually good business? We asked eleven industry leaders for their top four steps to progress…

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Globalisation: towards a new era

In recent decades, globalisation has transformed the world, boosting economic growth and connecting developed and developing countries. Now, in the aftermath of the financial crisis, the nature of globalisation is changing as emerging markets take a larger role in the global economy

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Bob Geldof on globalisation

The musician and activist speaks to ING about the importance of social change in today’s hyper-connected world.

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Report forecasts trade rebound

The fall back in the growth of world trade is bottoming out. In the coming years, trade growth will accelerate and start to outpace global economic growth, though there will be no return to the halcyon days of the 15 years prior to the financial crisis.

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The ‘internet of things’ and the future of telecommunications

Most banking executives avoid disruption in their market, but Pieter Puijpe welcomes it. “I joined the bank a long time ago and I don’t have the typical banker mindset”

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Trends in globalisation, a virtual roundtable

Ten multinational business leaders share their views on three developments impacting global trade today. Are hubs, intra-regional trade and reshoring forming the new global business model? Watch the videos to learn more.

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“YouTube shows who we are”

If you want to conquer markets at home or abroad you have to go out there to get people who don’t know you on board. While that is as true today as it ever was, it is fair to say that the internet and open borders act as a catalyst for today’s pioneers.

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Trends in globalisation: fact or fiction?

Is a dynamic mix of reshoring, intra-regional trade and hubonomics the global business model of today? Adam Burns asked ten multinational business leaders for the truth behind today’s trade trends.

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Next generation global cash management

As companies continue to expand their operations overseas in search for new growth markets or cost efficiencies, treasury technology and liquidity structures are evolving too. What does next generation global cash management look like and where will the march towards international business take us next?

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Business in the time of regional trade agreements

Intraregional commerce pacts are nearly ubiquitous now, but other forces can be more potent drivers of growth

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Trends in globalisation, a virtual roundtable

Ten multinational business leaders share their views on three developments impacting global trade today. Are hubs, intra-regional trade and reshoring forming the new global business model? To learn more watch the teaser or click through to watch the full video.

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Valuing a close connection

The value of the close economic connection between Western Europe and Central and Eastern Europe and Russia summarised in a short video. Find out how the interconnection between the regions has led to increased employment, improved GDP and added value to key economies in the region since 1995.

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The View is an online magazine of ING Wholesale Banking